FAQ

CAN I CHANGE MY ORDER LATER?

Because I work with WhiteWall who uses an efficient, automatic production processes. Therefore, you cannot change your order after it has been placed. You can, however, change the shipping address as long as your order has not yet been sent.

 

IS PAYMENT SECURE?

Paying is organized to always be secure and simple. Simply select the payment method you prefer from the options Shopify has offered. We offer the best-possible security for your online purchase. Chromatic Vibes is powered by Shopify and is PCI compliant and fully secure by SSL encryption for payment processing.

 

WHAT IS THE ORDER PROCESSING AND SHIPPING TIME?

All online orders are processed within 3 business days with the exception of orders placed on holidays. Fashion Accessory orders are shipped worldwide directly from MizzD in Canada within 3 business days of purchase. Fine Art Limited Editions have a longer shipping time as they are limited and hand signed. They are shipped from MizzD in Canada within 14-21 days of your purchase.

 

HOW DO I CLEAN MY SCARF?

For all silks, cashmere and modal scarves please dry-clean only.

 

HOW DO I CLEAN MY ACRYLIC ART?

You can dust your acrylic art print with a non-fuzzy, soft, dry microfiber cloth. To allow you to enjoy your artwork for a long time, please do not use glass cleaning products under any circumstances.